May 13
15
Harnessing Harmful Behavior
In our final session on Friday we discussed Establishing Performance Expectations and holding employees accountable for their work performance.
Highlights from this Week’s Session:
Experience will tell you that most organizations, even those considered traditional or authoritarian, do not do a very good job of confronting poor performing employees. In order to build trust and create a high performance environment, perfecting this coaching skill is a necessity. All too often, organizations find themselves conforming to poor performers rather than confronting them.
It is important to recognize that your approach when coaching harmful behaviors may have a tendency to erode trust as opposed to building it. The main goal of harnessing harmful behavior is not to condemn, but to correct.
RedRock Leadership believes growing companies by growing individuals. We also believe in challenging the status quo in everything we do. RedRock Leadership provides world class training and coaching to entrepreneurial minded sales and business leaders.
Contact us: 813.885.5097 or training@redrockleadership.com.
Posted in Human Resources Uncategorized by .
May 13
15
You Gotta Have Goals!
This week, we began our journey through Systematic Foundation with an intense focus on goals. As we discussed, goals are the foundation for all achievement – from creating great nations to closing sales to growing companies. Everything in business is dependent on goals, and goals are the cornerstone of success in business. The way goals are defined and stated provides the make-or-break difference.
Quote of the Week:
“You can get everything in life you want if you will just help enough other people get what they want.”
-Zig Ziglar
Video Clip of the Week:
If you are interested, here is part 2 and part 3 (which we did not view during the session):
RedRock Leadership believes growing companies by growing individuals. We also believe in challenging the status quo in everything we do. RedRock Leadership provides world class training and coaching to entrepreneurial minded sales and business leaders.
Contact us: 813.885.5097 or training@redrockleadership.com.
Posted in Goal Setting & Planning Uncategorized by .
May 13
14
Play to Win
Words of Wisdom from Coach Bobby Bowden
RedRock Leadership believes growing companies by growing individuals. We also believe in challenging the status quo in everything we do. RedRock Leadership provides world class training and coaching to entrepreneurial minded sales and business leaders.
For more information contact us at training@redrockleadership.com or call our office at 813-885-5097.
Posted in Coaching Leadership Uncategorized by .
May 13
14
Active Listening
This week in Systematic Foundation we focused on ‘Active Listening.’
Quote of the Week:
“It is through cooperation, rather than conflict, that your greatest successes will be derived.”
-Ralph Charrell
Video Clip of the Week:
Highlights from this Week’s Session:
Active Listening is an essential skill in today’s fast-paced business world. Active listeners understand that communication is a complex process that can often be challenging. Creating a strategy in which communication is truly valued is more than just a good idea; it is good business. People who choose to foster good communication skills will excel in their professional and personal development.
Your first communication goal is to understand the other person’s points of view – where they are and where they want to be. Your second communication goal is to help them understand how you can help them bridge that gap.
Active listeners build strong bonds and form long-term relationships.
RedRock Leadership believes growing companies by growing individuals. We also believe in challenging the status quo in everything we do. RedRock Leadership provides world class training and coaching to entrepreneurial minded sales and business leaders.
For more information contact us at training@redrockleadership.com or call our office at 813-885-5097.
Posted in Effective Communication Uncategorized by .
May 13
13
Hiring (not Firing) for Soft Skills
When you’re in the process of reviewing potential candidates, it’s easy to fall prey to common biases, especially when you rely on resumes and interviews. According to a study by Michigan State University, employment interviews are only 14% accurate, and yet 90% of all hiring decisions are made from interviews. So how do you select the best candidate to serve your company and ensure tangible results that elevate your brand and mission as an organization?
Some of the most commonly overlooked factors in the hiring process are a candidate’s competencies, or soft skills. For many jobs, soft skills are as important as technical skills in producing superior performance. In fact, soft skills are often transferable to different jobs, whereas technical skills are usually more specific.
Let’s say a candidate you’re considering has been using your CRM system for most of her career. In the short term, you may be confident that she understands the functionality of the system. Perhaps even she’s developed mastery of the system. She can run a query, invoice a customer and import/export data. However, do you know if she has developed personal accountability, a measure of the capacity to be answerable for personal actions? Does her problem solving ability require further development as she anticipates, analyzes, diagnoses and resolves problems? What about her flexibility? How agile will she be in adapting to change if the company were to switch CRM systems, and does she posses the initiative in learning and implementing new technologies that comes from having the well developed skill of continuous learning?
By identifying the soft skills that will make a person excel in a specific position within your company, you will help ensure proper job fit. Your employee will shine, and when she shines, that resonates throughout the organization, and your customers will see it too.
RedRock Leadership believes growing companies by growing individuals. We also believe in challenging the status quo in everything we do. RedRock Leadership provides world class training and coaching to entrepreneurial minded sales and business leaders.
For more information contact us at training@redrockleadership.com or call our office at 813-885-5097.
Posted in Benchmarking Hiring Human Resources by .
According to a study by WorldatWork, “Retention of key talent – those employees who are the strongest performers, have high potential or are in critical jobs – is even more important during economic recoveries when organizations compete aggressively for market share and talent.” During this period of economic recovery, are you prepared to lose your key talent? As the leader of your organization, what are you doing to identify, define and manage key talent so you will be able to retain these individuals?
Ensuring engagement and retention of key talent begins with job benchmarking.
By letting the job talk, you understand why the job exists in the first place, how success in the job will be measured, and how the job fits into the company’s overall strategy. Depending on the tool used, job benchmarking provides the opportunity to determine the ideal Behaviors, Motivators, Acumen and Competencies that key talent should possess to be successful in the role. When an employee is, for example, motivated by the rewards offered within his or her position, that employee is more likely to remain engaged with the company (read our previous post “Motivating the Masses” on improving employee engagement by aligning job talent through Motivators).
It’s not enough to place key talent in proper roles; rather, it’s important to engage with those top performers by developing clear lines of communication that underscore the value each person brings to the mission and vision of the entire organization. This is something we see coming out of our Growth Curve program – team members understand their role and align themselves with the company’s trajectory. In addition, offering continuous training and development gives your key employees the opportunity to grow professionally, adding expertise to your team.
When key employees understand their roles, are rewarded by their jobs, and recognize that their company has invested in them and considers them an asset to the organization, they will be less likely to pursue other opportunities, thereby reducing the unfortunate and significant expense that comes from employee turnover.
To read more about retaining employees click here: http://www.ttisuccessinsights.com/blog/categories/retention
RedRock Leadership believes growing companies by growing individuals. We also believe in challenging the status quo in everything we do. RedRock Leadership provides world class training and coaching to entrepreneurial minded sales and business leaders.
Posted in Benchmarking Uncategorized by .
