Customer Service Core Skills

Testimonials

Customer Service Core Skills™

Enroll your employees in RedRock Leadership’s Customer Service Core Skills™ series and you’ll see the positive impact throughout your entire organization. This unique 12-month membership based training program pairs high-energy, interactive exercises with powerful lecture - enabling your organization to Grow Stronger.

Customer Service Core Skills™ is unlike any program you’ve ever experienced. In addition to monthly training sessions, the ongoing coaching you’ll receive from the dynamic and motivational team at RedRock Leadership will accelerate your path to success. Call us today at 813.885.5097 to enroll.

January

Attitude

Discover how your attitude, behavior and job performance are related.
Treat customers and coworkers respectfully and professionally.
Prevent negative feelings from affecting your performance and actions at work.

February

Personal Accountability

Learn how your specific job is directly linked to the financial stability, success and growth of your organization.
Document your results and cultivate advocates and allies.
Let the appropriate people know of your accomplishment.

March

Dealing with Change

Accept and adapt to organizational and life changes with professionalism, determination, and optimism.
Accept your role in initiating change when appropriate.
See yourself and use yourself as a change agent for your team.

April

Productivity

Focus on working diligently despite anything else that is going on in your life.
Reinforce the concept that using time wisely and maintaining balance between work and home/leisure will make you a healthier and more consistently productive employee.

May

Communication

Use effective communication techniques for the success of your organization.
Be open, honest, and assertive with customers, co-workers and management about their needs, feelings, preferences and ideas.

June

Leadership Opportunities

Assume a leadership role in your organization, regardless of job title.
Be a problem solver and take charge when necessary and appropriate.
Have a proactive attitude that adds value to interactions with customers, co-workers and your employer.

July

A Strategic Advantage Part I

Successful Companies in todays rapidly changing business world have determined that there is more to success than catchy advertising campaigns. Whether it is a business, a professional practice, a health care facility, or a government agency, success comes to organizations that are dedicated to looking after their customers.

In this session, participants will:

Define a vision of customer service.
Discover customer expectations.
Recognize the customer experience.
Enhance customer service skills.

August

A Strategic Advantage Part II

Quality alone isn’t enough. High-performance organizations have realized that their proactive approach to employee skills development helps them leverage customer service as a strategic advantage.

In this session, participants will:

Reinforce customer fundamental service principles.
Study customer expectations and practice delivering on them.
Diagram and practice customer experience role plays.
Enhance customer service skills.
Develop a personal action plan.

September

Effective Time Management

Effective time management is essential to success. The most successful organizations in the 21st century require employees who are effective time managers, and know how to set and reach goals based on the organization’s vision and values. In today’s changing economy, those who are able to determine what is important, prioritize their activities and set and reach goals in their personal and organizational lives, will make the biggest impact.

After this session, participants will be able to:

Define time management.
Prioritize time use.
Adopt a time management approach.
Enhance your time management skills.

October

The Trust Imperative

When trust is absent, relationships are characterized by an adversarial attitude: me vs. you; us vs. them. Rather than goodwill, there are deep and hidden animosities. Respect is lost and our performance is compromised as our energies go into manipulation and protection rather than working together towards a shared vision. We believe that the most successful organizations of the 21st century will be those that know how to create a climate of trust and goodwill among their employees.

In this program, participants will:

Learn how to interact with others in ways that build trust and win-win outcomes.
Appreciate the need for a collaboration in our interdependent society.
Learn the definition and key elements of trust.
Evaluate the consequences of high and low trust within an organization.
Understand the importance of being trustworthy and rate your trustworthiness.
Receive feedback from others about your personal trustworthiness.

November

The Integrity Model

Mastery does not happen by accident. It is a process that occurs as we interact effectively with the events and circumstances of our lives. Each moment of our lives provides an opportunity to practice mastery by expanding our visions, awakening the faculties of our minds and our hearts, and assuming full responsibility for living, growing and contributing.

Learn the flaw inherent in the common symbols of success.
Develop a new definition of success based upon your personal paradigm.
Experience the power of your personal paradigm.
Learn the four different paradigms from which people live.
The core beliefs of each paradigm.

December

Act with Integrity

Those who attend this session will learn a set of principles that will change the way they view their lives as well as their leadership performance on the job. They will grow in self-understanding, confidence, personal effectiveness and their ability to handle the challenges/opportunities of the workplace. Such a personal transformation forms the foundation for organizational transformation.

Understand the meaning of personal integrity.
Recognize when you are acting from personal integrity.
Know the symptoms and consequences of self-betrayal.
Learn to let what matters most govern what matters least.
Deepen your commitment to what is most important.
Learn to make your behavior more congruent with what is most important to you.

If you would like more information about Customer Service Core Skills™ please out the form below and we will contact you shortly.

Contact Form