Positive Impact™

Client Service Training & Coaching

Most organizations struggle with the common dilemma of retaining long-term clients. The cost of procuring new business is high and competition is as strong as it’s ever been. When front-liners are trained to take care of clients by providing extraordinary service, the dilemma of retaining long-term clients is diminished. Positive Impact is a foundational training program designed to strengthen the mindsets, instill high-performance behaviors and provide practical techniques for front-liners who are charged with providing extraordinary service to their clients.

RedRock’s Positive Impact™ provides a foundation for organizations who intend to establish and implement a foundation for extraordinary client service within their organization.