The ideal way to communicate, whether at work, at home or with friends is to be straight-forward, honest, caring, reliable and proactive. This is known as being assertive. Even though fear may try and hold you back, when you’re assertive you’ll get to the heart of issues before they grow into disasters. If fear takes over, you’ll find yourself reacting instead of proactively communicating. When this happens your communication style will turn passive, aggressive or passive-aggressive. These styles of communication are the poison that destroys relationships.
Negotiation is one of the most valuable life skills you’ll ever develop. Consider the time you invest in collaborating with new hires, other team members, clients, vendors, and sales prospects and even family members and friends. In all of this, I expect you’ll notice that negotiations are an important part of helping you get the most out of every interaction. This holds true for your team as well. Your team represents your business and most likely needs to negotiate to fulfill the requirements of day to day responsibilities. How many members of your team would say they excel at, and can’t wait to get involved in their next negotiation? How about you? Can you say that you excel and enjoy a good negotiation?
If you can’t, or if you can but want an expedient and helpful resource to share with your team, spend some time familiarizing yourself with these best practices.